About Us Postal and Domicile Address 107 Castle House, 1 Baker Street, Stirling, United Kingdom, FK8 1AL.   Iconic U are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@iconicu.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Shipping And Handling Delivery within mainland UK is currently FREE OF CHARGE. 

Delivery Schedule Iconic U endeavour to fulfill UK orders within 5 working days. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email.

Back Orders All products are subject to availability. If your order cannot be fulfilled you will be informed and may be offered an alternative colour or later delivery date.

PayPal Buyer Security Information in transit is protected by SSL with an encryption key length of 128 bits (the highest level commercially available). Your personal information is stored on PayPal's servers and is heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, PayPal do not directly connect their firewall-protected servers to the internet.As a fraud-prevention measure, PayPal will send an email confirmation for every online payment that you make with them. 

WorldPay Buyer Security WorldPay is the payment processing business of The Royal Bank of Scotland Group, one of the largest banks in the world and a leading global brand. With WorldPay only the bank (Royal Bank of Scotland) store your card details and you do not need to set up a WorldPay account. Details of the purchase, details from the card are sent through to RBS WorldPay. They identify the relevant card scheme (Visa, MasterCard etc.) and send the details through to the bank or other institution that issued the card. If the details can't be verified, the payment is normally declined and the shopper or payee is asked to use another type of payment. The issuing bank checks the cardholder's identity, that the account has sufficient funds and that the card hasn't been reported lost or stolen. If everything is OK, the issuing bank authorise the amount requested and reserve those funds.

Guarantee If you are not completely satisfied with your purchase, you can return it within 10 days of the date the item was delivered (see Returns Policy) and we will refund the product price. This will not include your postage costs unless the product is found to be faulty. This does not affect your statutory rights as a consumer. Should you have a complaint against Iconic U for whatever reason please do not hesitate to email us at info@iconicu.co.uk Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. Colour and style representations rely on computer monitors and scanners which may vary in their reproduction of colour. Though we strive for accuracy, all picture colours, products and swatches displayed should be regarded as approximations. Dr Martens are a well known brand, so if in doubt over colour it is suggested that the customer should first check at a store.

Reaching Us Iconic U can be contacted by email at info@iconicu.co.uk, or write to the following address Iconic U 107 Castle House, 1 Baker Street, Stirling, FK8 1AL.

Privacy Policy Iconic U do not disclose buyers information to third parties. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

f. Send our emails (you may opt out at any time by contacting us)

Returns Policy If any of our items are unsuitable you may return them within 10 days of the date the item was delivered for a product refund or exchange as long as the goods are complete with all original packaging, tags and receipts, in the condition in which they were originally sent and sellable.

However, return postage is payable by the customer (unless Iconic U error). When returning any goods, proof of return postage must be obtained. Failure to do so could result in the loss of items, which Iconic U cannot be held responsible for.

Returns Procedure It is important that you follow the steps below to enable us to process your order efficiently:

a. Ensure that you contact us by email (returns@iconicu.co.uk) to receive your Returns Form & Reference number. This proves that you have informed us of your intent to return your goods within the 10 days of the date the item was delivered.

b. Fill out the Returns Form and include your order number.

c. In the case of fault or error, please provide a full description with your reason for return in the space provided.

d. Place your completed Returns Form with the returning product in the footwear box.

e. Wrap the item(s) securely in its original or alternative suitable packaging with all tags, receipts (or copies) and Returns Note. (Do Not apply tape directly to the branded packaging/box.)

f. We strongly recommend you use a Recorded or Traceable Delivery Service to return your securely wrapped and packaged items back to us. Iconic U cannot be responsible for goods that have not reached us because your chosen carriers have failed to deliver the goods back to us safely.

g. Please allow 21 days for the goods to be returned to us, and for us to process the return. We will notify you by email when we have processed you return